Delivery, Returns & ExchangesDelivery, Returns & Exchanges
Kindly fill in the information below to start your Return or Exchange process and a representative will be in contact with you.
Delivery
| Delivery to Saudi Arabia | 2-5 days | SR 35 |
| Delivery to the GCC | 4-7 days | SR 45 for first 0.5kg, and 8 SR for any additional 0.5 kg |
Return & Exchange Policy
- You have 7 days from the day you receive your package to change your mind and return your purchase.
After your request has been approved, You will receive an email authorizing you to send back the products. The email will include instructions and destination address. The products must be received unused and in their original packaging.
Upon receipt of your products, we will refund your money within 14 days, or exchange your items within 7 working days. All monetary sums will be refunded in Saudi Riyal. If you have used another currency, it will be calculated according to the exchange rate of the current day.
Customs for International Orders
- Customs may apply on the order depending on the shipping country and location. Crate is not liable of additional costs related to customs that may occur. We recommend you contact your local customs authority to determine a landed cost price prior to completing your purchase.
Non-refundable items
Customers do not have a right to return, replace or exchange products in respect of:
- Products that are classified as hazardous materials or use flammable liquids or gases.
- Products that have been used or damaged by Customer or are not in the same condition as Customer received them.
- Any consumable product which has been used or installed.
- Products with tampered or missing serial numbers.
- Products that fall under specific categories, including food, beverages, household items, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
- Products which are not suitable for return due to hygienic reasons if unsealed by Customer after delivery, or which are, after delivery, mixed with other items.
